2003 Managing the Hispanic Workforce Conference
Cornell University and Pennsylvania State University
AUTHOR:
Richard Stup
OVERVIEW:
It is extremely important that agricultural workers have the proper knowledge, skills, and attitudes to perform well in their jobs. Knowledge, skills, and attitudes are the internal competencies that workers bring with them to the job or that they must learn through training. They are not, however, the only factors that go into success at getting the job done. Furthermore, they are the most difficult performance factors for a manager to change. Factors that are external to the worker, such as the environment, standard operating procedures, equipment, and management’s own behaviors, can have a big influence on how well workers perform in a job. Perhaps most importantly, managers can directly change and improve most of the external factors much more easily than the worker’s internal competencies.
A good manager of human resources strives to create conditions that are most likely to encourage excellent performance. This paper describes eight factors that help to determine employee performance. The first seven are under the direct control of management, so it makes sense to ensure that they are consciously designed to support and encourage great performance.
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